Shipping policy
Order & Shipping Policy
Thank you for visiting and shopping at WoozKa Brands! WoozKa Brands offers free shipping. You will receive an email update with your tracking number once your order has shipped.
Processing and Delivery Times
All orders are processed within 3 business day. Standard shipping typically takes between 5-10 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes or inclement weather) may impact your estimated delivery date.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number to track your order. You can also track orders by chatting on the website. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
Customs Fees and Import Taxes
WoozKa Brands is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).
Contact Us
If you have any questions or concerns regarding your order, feel free to contact us at info@woozkabrands.com.
Billing Terms and Conditions
At WoozKa Brands, we strive to provide our customers with a seamless and transparent billing process. We want to ensure that you have a clear understanding of our billing terms and conditions. Please read the following information carefully:
Pricing
The full expense that a customer will bear before and after purchase is reflected on the checkout page - the total amount is the item price + shipping (Free) + sales tax.
The full final price customers pay is calculated automatically on the checkout page.
Payment Methods
We accept the following payment methods for your convenience:
- Credit Cards: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.
- PayPal: You can also choose to pay using your PayPal account.
- ApplePay, Google Pay, Meta Pay, and Amazon Pay
Order Confirmation
Once you have successfully placed an order on our website, you will receive an order confirmation email. This email will include the details of your purchase, including the total amount due and the payment method you selected.
Payment Authorization
When you make a purchase, your payment method will be authorized for the total amount of your order. This is a standard practice to ensure that the funds are available. However, please note that your card will not be charged until your order is shipped.
Shipping and Handling Charges
We offer free shipping worldwide. There is no shipping and handling charges.
Sales Tax
Sales tax will be applied to your order based on the applicable tax laws of your shipping address. The exact amount of sales tax will be calculated and displayed during the checkout process.
Order Cancellation
If you need to cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request. However, please note that if your order has already been shipped, we will not be able to cancel it. In such cases, you may need to initiate a return or exchange process.
Order Disputes
If you have any disputes or concerns regarding your order, please contact our customer service team. We will investigate the issue and work towards a satisfactory resolution. We value your satisfaction and aim to provide excellent customer service.
Refunds
If you are eligible for a refund based on our refund policy, we will process the refund within 10 business days of receiving and inspecting the returned item. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
